项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理确定了两个团队成员之间的一个问题，该问题在项目的第二次迭代期间影响了其中一个可交付物的开发。项目经理应该如何处理这个问题以避免对项目产生任何影响？A project manager identifies an issue between two team members that is affecting the development of one of the deliverables during the second iteration of a project. How should the project manager address this issue to avoid any impact to the project?

A.联系职能经理，要求替换冲突的团队成员。Contact the functional managers to request substitutes for the conflicting team members.

B.向两名团队成员发出警告，指出如果问题继续存在，两名成员将从项目中删除。Send a warning to both team members indicating that if the issue continues, both will be removed from the project.

C.与双方团队成员安排一次会议，以了解问题并促成一个令双方都满意的解决方案。Schedule a meeting with both team members to understand the issue and facilitate a solution that satisfies both parties.

D.将双方的团队成员升级到各自的职能经理，并让他们采取适当的行动。Escalate both team members to their respective functional managers and let them take the appropriate actions.

知识点：PMP强化练习题（二）

参考答案：C

解析：解决冲突的最佳方式是合作/解决，选C。