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财务部门正在实施一个预算规划和预测的新系统。关于新系统如何令部门更加分散和效率低下的传言正在流传。项目经理应该如何处理这个问题?
A finance department is implementing a new system for budget planning and forecasting. Rumors are circulating about how the new system will make the department more fragmented and less efficient. How should the project manager handle this ?
A.更新沟通管理计划,以在系统开发期间包含财务部门员工 Update the communication management plan to include the financial department employees during system development
B.确保组织变更在变更管理计划中得到说明,并以可接受的速度引入 Ensure that organizational changes are addressed in the change management plan and introduced at an acceptable rate
C.与财务部门员工一起审查变更管理计划,以确保正确记录过程变更 Review the change management plan with the finance department employees to ensure that process changes are documented correctly
D.向财务部门保证变更管理计划将考虑他们的担心 Assure the finance department that the change management plan will incorporate their concerns
参考答案:A
解析:PMBOK(6)P388-10.3监督沟通。信息的传递面临着新挑战,需要将财务部门纳入沟通管理计划。“谣言止于公开”。 选项BCD:信息传递导致了问题的发生,而不是变更管理出现了疏漏。