项目管理专业人士资格认证（PMP）题库（1459题）

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在一个时间紧迫的项目期间，项目经理注意到两名团队成员之间的冲突让项目进度停滞不前。项目经理应该做些什么来恢复工作和管理冲突？
During a project with a tight timeline, the project manager observes a conflict between two team members that is halting progress. What should the project manager do to resume work and manage the conflicts?

A.将这两名团队成员分开以防止冲突影响项目 Separate the team members to prevent the conflicts from impacting the project

B.请求干系人帮助团队成员达成妥协 Request that stakeholder help the team members reach a compromise

C.要求双方通过分析情况来解决冲突，并与他们合作找到共同解决方案 Ask Both parties to resolve the conflict by analyzing the situation and collaborate with them on finding a common solution

D.指示团队成员采取一致观点并继续项目 Direct the team members to take one point of view and proceed with the project

知识点：PMP强化练习题（二）

参考答案：C

解析：PMBOK（6）348-9.5.2.1人际关系与团队技能。对于团队的冲突问题，首先尝试合作/面对/解决问题的冲突管理策略。 选项A：属于缓和策略。 选项B：属于妥协策略。 选项D：属于强迫策略。