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一个项目需要工程部门的专业技术知识。但是,高级工程师正在领导另一个单独项目的团队,唯一可用的资源是一位初级工程师。高级工程师受到客户的高度推崇,也受到项目经理的青睐。项目经理首先应该做什么才能让高级工程师参与这个项目?
A project requires specialized technical expertise from the engineering department. However,the senior engineer is leading a team on separate project, and the only available resource is an entry-level engineer. The senior engineer is highly regarded by the customer and the preferred by the project manager. What should the project manager do first to obtain the senior engineer's participation in this project?
A.使用高级工程师的师资拟定工作描述,以聘请一位资质相当的高级工程师 Develop a job description using the senior engineer's qualifications to hire a comparable senior engineer.
B.立即要求项目发起人升级上报这项资源要求 Immediately ask the project sponsor to escalate this resource requirement.
C.与工程部门经理开会,讨论可让高级工程师参与的方案 Meet with the engineering department manager to discuss options for making the senior.
D.要求分配高级工程师,以提高客户对交付优质产品的信息 Demand that the senior engineer is assigned to increase customer confidence in the delivery of a quality product.
参考答案:C
解析:PMBOK(6)P328-9.3获取资源。因为集体劳资协议、分包商人员使用、矩阵型项目环境、内外部报告关系或其他原因,项目管理团队可能不对资源选择有直接控制权。内部资源由职能经理或资源经理负责获 取或分配。资源被占用,首先尝试与职能部门经理谈判协商让出资源。 选项A:如果协商无果且无其他替代资源时再启动招募,人员的招募需要时间成本和财务成本,在A之后。 选项B:如果职能部门经理拒绝提供资源时,由发起人干预,在C之后。