项目管理专业人士资格认证（PMP）题库（1459题）

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一个项目落后于进度，并超出预算。由于干系人压力增大，项目团队是在高压下工作，这导致了质量与生产经理之间的冲突，每一方都为项目延误和成本超支而指责对方。项目经理应该怎么做？
A project is behind schedule and over budget. As a result of increased stakeholder pressure, the project team has been placed under serious duress. This causes a conflict between the quality and production managers, with each blaming the other for the delays and cost overruns. What should the project manager do?

A.与两位经理会面，并要求他们立即结束冲突，以避免对项目造成负面影响 Meet with both managers, and ask them to immediately and end the conflict to avoid negatively impacting the project.

B.与干系人讨论该情况，并遵照他们的建议处理冲突 Discuss the situation with the stakeholders, and follow their suggestions for dealing with the conflict.

C.与两位经理的主管会面，讨论可能的行动 Meet with the managers' supervisors to discuss possible actions.

D.查阅团队章程以了解如何处理这个冲突的指导方针 Refer to the team charter for guidelines on how to deal with this conflict.

知识点：PMP强化练习题（二）

参考答案：C

解析：PMBOK(6)，348，9.5.2.1人际关系与团队技能。人际关系与团队技能包括且不限于冲突管理、制定决策、情商、影响力、领导力等。为确保后续合作顺利，遇冲突优先合作/解决，这就需要先了解情况。选项A：直接采取强迫的方式进行处理，过于武断，排除。选项B：冲突的能解决由项目经理主导，所以遵循干系人的建议来处理冲突也是不恰当的。选项D：团队章程包括的是冲突处理过程。