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项目经理加入位于两个国家的矩阵项目团队中,而这两个国家具有重大的文化差异。项目经理应该做些什么来启动项目?
A Project manager joins a matrix project teams located in two countries with significant cultural differences. What should the project manager do to start the project?
A.安排一次虚拟的项目启动会议,以介绍团队成员并确定项目范围和目标 Schedule a virtual kick-off meeting to introduce team members and establish the project scope and goals
B.举行一次在同一地点参加的启动会议,以培养关系并建立期望 Hold a co-located kick-off meeting to develop relationships and establish expectations
C.向团队成员发送电子邮件启动项目,并确定一个在同一地点举行会议的日期,以便进行需求澄清 Email team members to kick-off the project and to define the date of a co-located meeting for requirements clarification
D.通过分发团队章程和举行虚拟启动会议来培养动力 Build motivation by distributing the team charters and conducting a virtual kick-off meeting
参考答案:A
解析:PMBOK(6)P374-10.1.2.5沟通方法。两个不同的国家,存在着不同的文化差异,所以在同一地点举行启动会议有难度,排除选项BC。可以采用虚拟会议的方式增加互动,也有助于团队成员了解项目目标和范围。由于项目经理是中途加入的团队,团队资源已到位,所以此时应该介绍项目范围和目标,而不是获得关键干系人的承诺,故不选D。