项目管理专业人士资格认证（PMP）题库（1459题）

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一个项目经理正在领导一个由工料合同资助的混合项且。项目完成，客户接受了产品的交付。一周后，客户要求项目经理修复他们在产品中发现的两个缺陷。项目经理给出了时间和金钱的估算，并要求客户确认这一点。客户不同意，坚持认为这项工作应该免费完成，因为这是产品的缺陷。项目经理应该做些什么来防止这种情况发生呢？ A project manager is leading a hybrid project funded by a time and materials (T&M) agreement. The project was completed, and the client accepted the delivery of the product. One week later, the client asked the project manager to fix two defects they found in the product. The project manager responded with an estimate of time and money and asked the client to confirm this. The client disagreed and insisted that the work should be done for free because it is a defect in the product. What should the project manager have done to prevent this?

A.对客户工程师进行产品交付后的支持培训。 Trained client engineers to support the product after its delivery.

B.与客户审核项目质量控制计划。 Reviewed the project quality control plan with the client.

C.建议以固定成本为基础，并包括1个月的免费bug修复。 Suggested a fixed-cost basis and included free bug fixes for 1 month.

D.规划交付产品交付后将如何得到支持。 Planned how the delivered product will be supported after its delivery.

知识点：PMP强化练习题（一）

参考答案：D

解析：D是最优选项。“规划交付的产品在交付后将如何得到支持。”这包括在交付前与客户讨论并商定产品支持条款，包括缺陷和错误的处理。这有助于避免对交付后修复缺陷的责任产生误解和争议。选项A、B、C都可以在项目前期与客户讨论，但并不能预防这种情况的发生。