项目管理专业人士资格认证（PMP）题库（1459题）

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任命的项目经理获悉，干系人对已识别到的项目问题和风险非常担心，他们对一个多月没有收到任何沟通表示不满。项目经理应该怎么做？
A newly appointed project manager learns that stakeholders are concerned about identified project issues and risks. They are dissatisfied that for over a month no communications have been receive. What should the new project manager do?

A.实施现有沟通管理计划和干系人参与计划 Implement the existing communications management and stakeholder management plans.

B.更新沟通管理计划和干系人参与计划，并立即向干系人提供有关问题和风险的信息 Update the communications management and stakeholder management plans and provide immediate communication regarding the issues and risks to the stakeholders.

C.与干系人开会以确定沟通所需的频率，然后立即向他们提供有关这些问题和风险的信息 Meet with stakeholders to determine the frequency required for communications, then immediate provide them with information regarding the issues and risks.

D.与关键干系人开会，然后更新沟通管理计划和干系人参与计划 Meet with the key stakeholders then update the communications management and stakeholder management plans.

知识点：PMP强化练习题（一）

参考答案：D

解析：PMBOK（6）P388-10.3监督沟通。信息的传递存在缺失，分析问题，如有必要更新沟通管理计划。所以选项D在选项B之前。 选项A：现有的沟通管理计划已经无法满足干系人对信息获取的需求。 选项C：对干系人沟通频率的期望，要先进行评估，然后整合进沟通管理计划。