项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理在预算范围内按时成功收尾项目，最终产品已移交运营并对适当的文件存档。几周后，供应商提供的一个部件发生故障，但仍在保修期内，运营经理致电项目经理并要求釆取纠正措施，包括使用剩余的项目预算来支付维修费用。项目经理下一步应该怎么做？
A Project manager successfully closes out a project on time and under budge, the final product is transferred to the operation and the proper paperwork is filed, a few weeks later, a vendor-supplied part breaks,but is still under warranty, the operation manager calls the project manager and demands corrective actions, including using the remaining project budget to pay for repairs. What should the project manager do next?

A.重新审查项目，确定是否有足够的剩余资金来支付维修费用，并执行纠正措施 Reopen the project 's determine if there are enough remaining funds to pay for repairs.and perform corrective actions

B.建议运营经理审查采购文件，并遵循供应商合同中规定的保修索赔程序 Advise the operation manager to review the procurement documents and follow warranty claim procedures as stated in the vendor’s contract

C.要求法务部门对供应商采取法律行动，以赔偿与更换和安装部件相关的成本 Ask the legal department to take legal action against the vendor for restitution of costs associated with replacement and installation of the part

D.将问题升级上报给高级管理层，以防止运营经理可能采取任何可能的行动 Escalate the issue to senior management for protection from any potential actions the operation manager may take

知识点：PMP强化练习题（一）

参考答案：B

解析：PMBOK（6）P489-12.2.3.2协议。合同中包括：检查、质量和验收标准；担保和后续产品支持；终止条款和替代争议解决方法等。所以对售后维保产生争议的时候，首先查看合同。 选项A：控制账户已关闭，无法动用资金。 选项C：在选项B之后，根据合同中的约定进行索赔管理。 选项D：不解决问题，解决了发现问题的人。