项目管理专业人士资格认证（PMP）题库（1459题）

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两名团队成员拒绝一起参加同一个项目，两名团队成员的参与对实现项目目标是必要的。若要确保两名团队成员一起合作获得项目章程的签署，项目经理应该怎么做？
Two team members refuse to participate in the same project together.Parlicipalion of both team members is necessary to achieve project goals.What should the project manager do to ensure that both team members work together to obtain project charter sign-off.

A.鼓励两位成员发挥团队精神，并在需要时获得职能经理的支持 Encourage team spirit between both members，and obtain support form their functional managers if neede

B.让两位成员参阅团队章程，并在需要时获得职能经理的支持 Refer both team members to the team charter,and obtain support from their functional managers if neede

C.鼓励两位团队成员从其职能经理那里获得支持 Encourage both team members to obtain support from their functional managers.

D.鼓励团队成员自行解决冲突 Encourage the team members to resolve their conflict.

知识点：PMP强化练习题（一）

参考答案：B

解析：解析：PMBOK（6）P319-9.1.3.2团队章程。团队章程是为团队创建团队价值观、共识和工作指南的文件，其中包括团队价值观、沟通指南、冲突处理过程、团队共识等。 团队成员之间的矛盾是很难自我解决的，排除AD，并且鼓励不能确保冲突管理的结果。资源管理的责任在项目经理，完全推给职能经理也是不恰当的，排除C。