“微信扫一扫”进入"可可试卷"微信小程序刷题
项目发起人任命一位高级工程师到指导委员会,来帮助监督项目管理计划。该工程师经常不同意由项目团队制定的计划,并在提交标准之前对项目管理计划表达严重关切。项目经理应该怎么做?
The project sponsor appoints a senior engineer to the steering committee to help oversee the project management plan.The engineer often disagree with the plans produced by the project team,and expresses critical concerns about the project management plan before it is submitted for approval. What should the project manager do?
A.通知项目发起人,该工程师延迟了规划过程 Inform the project sponsor that the engineer is delaying the planning process
B.与指导委员会一起审查项目计划,并解决该工程师提出的任何问题 Review the project plan with the steering committee,and address any concerns that are raised by the engineer
C.与工程师进行私下会议,了解并解决他关切的问题 Conduct a private meeting with the engineer to understand and address their concerns
D.提交项目管理计划,并在以后通过遵循变更管理程序解决该工程师的关切问题 Submit the project management plan,and address the engineer's concerns at a better time by following change management procedures
参考答案:C
解析:PMBOK(6)P527-13.3.2.3人际关系与团队技能。通过冲突管理、谈判、观察和交谈等技能来管理干系人参与项目。高级工程师对项目有高影响高关注,需要对干系人进行密切关注并满足其期望,先私下沟通,了解其期望,再评估和调整。 项目A:在不了解详情的前提下就提交,过于武断。 项目B:“任何问题”,错误 选项D:需要首先了解工程师的顾虑,再决策是否对项目管理计划进行调整,直接提交,错误。