项目管理专业人士资格认证（PMP）题库（1459题）

---

你作为Scrum主管，观察到一位高级主管对项目及其进度有太多问题，导致多个团队成员花费大量时间进行回答。你下一步应该做什么？
You, as a Scrum Master have observed that there are too many questions about the project and its progress, coming from one of the senior executives, causing multiple team members spending considerable time to answer. What should be your next step?

A.请团队成员把所有咨询转交给Scrum主管答复 Ask the team members to divert all his queries to the Scrum Master

B.告诉团队，未经你的许可，不回答任何问题 Tell the team that no question will be answered without your permission

C.与高级主管沟通，明确告诉他，他将来能够从信息发射源那里了解项目状态，不要再打扰任何团队成员Talk to the senior executive and clearly tell that in the future he should be able to understand the project status from the information radiators and must not bother anyone

D.向高级主管解释敏捷工作方式，并请他向Scrum主管咨询所有问题 Explain to the senior executive about agile ways of working and ask him to address all the questions to the Scrum Master

知识点：PMP敏捷专项练习题（一）

参考答案：D

解析：关键词：导致多个成员花费大量时间进行回答。 参见《敏捷实践指南》P41 团队促进者角色的描述。Scrum主管是指开发团队的教练和Scrum框架中的产品负责人。其负责消除障碍促进富有成效的事件并保护团队免受干扰。 A选项，咨询转交还是会占用团队成员的时间，不好。 B选项和C选项，一个是未经许可不回答，一个是明确告诉他，这两种说法都不太合适，不是面对领导应有的态度。 D选项，Scrum主管直接向高级主管解释是最合适的选择。