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在项目实施期间发生组织重组,一名关键干系人被替换。新的干系人对项目成功存在很高的兴趣并拥有足够的影响力,对项目结果产生重大影响。在执行干系人分析之后,项目经理该如何处理该新项目干系人?
Organizational restructuring occurred during a project’s implementation and a key stakeholder was replaced. The new stakeholder has high interest in the project’s success and enough influence and can significantly impact its outcome. After performing a stakeholder analysis, how should the project manager handle this new stakeholder?
A.监测干系人期望发生的任何变化。 Monitor any change in stakeholder in stakeholder expectation.
B.保持向干系人通知项目进度/状态。 Keep the stakeholder informed of the project’s progress/status.
C.确保干系人满意项目进度/状态。 Ensure stakeholder id satisfied with the project’s progress/status.
D.密切管理干系人的期望。 Manage the stakeholder’s expectation closely.
参考答案:D
解析:知识点出处:PMBOK 6th 页码:P512 章节:13.1.2.4 权力利益方格:基于干系人的职权级别(权力)、对项目成果的关心程度(利益)、对项目成果的影响能力(影响),或改变项目计划或执行的能力,每一种方格都可用于对干系人进行分类。 权力高、利益高,需要重点管理。