项目管理专业人士资格认证（PMP）题库（1459题）

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为了帮助改善虚拟团队的沟通，项目经理部署了一个在线聊天工具，其中包含了每个人在工作时使用的各种主题的渠道。通常一切安静，但有时突然会有长长的聊天流，谈论许多与项目工作相关或无关的话题。聊天流很容易让人分心，通常很难找到与工作相关的重点。对项目经理来说，最好的行动方案是什么？
To help improve the communication of a virtual team, the project manager deploys an online chat tool with channels for various topics that everyone uses while working. Often, all is quiet, but sometimes, there are sudden long streams of chat about many topics, both related and unrelated to the project work. The chat stream can be quite distracting, and it is often difficult to find important points that relate to work. What is the best course of action for the project manager?

A.什么不做，网上聊天是人们相互了解的一种释放 Nothing. Online chat is a release for people getting to know one another.

B.取消聊天工具，让团队成员改用电子邮件和电话 Eliminate the chat tool and instruct the team to use email and phone instead

C.加入到乐趣中并鼓励团队成员继续这样的对话 Join in on the fun and encourage the team to keep on with this type of conversation.

D.要求团队使用其他渠道进行与工作无关的对话 Request the team to use another channel for non-work related conversations.

知识点：PMP新模考（一）

参考答案：D

解析：知识点出处：敏捷实践指南   页码：P35 章节：4.2.1.1 仆人式领导：促进团队内部和团队之间的合作与对话。例如，仆人式领导在团队内部和团队之间帮助发现瓶颈问题，并进行相应沟通。然后，团队将解决这些瓶颈问题。此外，促进者还鼓励大家通过交互式会议、非正式对话和知识共享展开协作。 虽然非正式对话相对有益，但是要以不影响工作为前提。