项目管理专业人士资格认证（PMP）题库（1459题）

---

项目经理正在领导一个正在努力协作的多元文化团队。项目经理一开始将此视为团队建设的典型震荡阶段，但团队未能成功通过该阶段。结果，项目开始落后于进度。项目经理在第一次发现这个问题时应该做什么？
The project manager is leading a multicultural team that is working hard to collaborate. The project manager initially regarded this as a typical shock phase of team building, but the team failed to successfully pass this phase. As a result, the project began to lag behind schedule.What should the project manager do when he first discovers this problem?

A.命令团队成员将他们的分歧放在一边，努力实现共同的项目目标 Order team members to set aside their differences and work towards common project goals

B.让团队成员放心，一旦他们彼此熟悉，冲突便会减少 Reassure team members that conflicts will decrease once they become familiar with each other

C.召开团队讨论和会议，以处理不同文化的做法和沟通风格 Convening team discussions and meetings to deal with different cultural practices and communication styles

D.确定哪些团队成员造成冲突，并采用循序渐进的纪律处分措施 Determine which team members are causing the conflict and use progressive disciplinary measures

知识点：PMP新模考（一）

参考答案：C

解析：知识点出处：PMBOK 6th   页码：P338 章节：9.4 塔克曼阶梯理论：形成阶段、震荡阶段、规范阶段、成熟阶段、解散阶段 震荡阶段，项目经理采用教练技术，陪伴团队一起解决问题。