项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理观察到，两名团队成员在各种会议上一直公开地争论不休。为了推销自己的想法，他们分别直接与发起人单独沟通，并做出决定，从未知会项目经理和其他团队成员。 项目经理应采取哪两种措施？（选择两项）The project manager has observed that two team members have been arguing with each other openly at meetings To push their ideas through, each team member individually spoke with the sponsor directly and made decisions without informing the project manager or other team members What two actions should project manager take? (Choose two)

A.在下一次会议上重申基本规则，确保所有团队成员都清楚这些规则。Reiterate ground rules at the next meeting and ensure that a!l team members are clear about these rules.

B.让团队成员自行解决问题。Ask the team members to work it out themselves.

C.解决每名团队成员的行为问题。Address the behavioral issue with each team member.

D.直接与他们的经理讨论这种行为，并请求他们纠正这种行为。Discuss the behavior directly with their managers and request them to correct the behavior.

E.与其他项目经理讨论这一情况，并请求他们提供建议。Discuss this situation with other project managers and ask for advice.

知识点：PMP新模考（二）

参考答案：AC

解析：首选就是要保证团队成员都能够清楚和遵守团队规则，在同一个标准下开展工作，如果发现有行为偏差，作为团队领导者一定首先纠正。会议规则及项目沟通规则，就非常重要。