项目管理专业人士资格认证（PMP）题库（1459题）

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在一个混合型项目中，客户发布的合同规定了每个季度的可交付成果，客户希望在第一季度向干系人展示一项有形的成果，并希望将第二个里程碑前移至第一季度，项目经理向客户解释说这是不可行的，除非第二个里程碑的需求有所变更。项目经理应采用哪两种措施？（选择两项）In a hybrid project,the customer has issued a contract that specifies the deliverables for each quarter.The customer wants to show their stakeholders a tangible outcome in the first quarter and wants to move the second milestone to the first quarter.The project manager explains to the customer that it is not feasible unless the requirements for the second milestone are changed. Which two actions should the project manager take?(Choose two)

A.询问开发团队，与其讨论第二个里程碑的哪些需求可以在第一季度实施。Go back to the development team and discuss which second milestone requirements can be performed in the first quarter.

B.就第二个里程碑的需求，了解客户的优先要务。Ask the customer for their priorities regarding the requirements for the second milestone.

C.告诉客户将里程碑前移会对项目成本产生很大影响。Tell the customer that moving the milestone has a very high impact on the cost of the project.

D.将问题上报给上层管理人员，以便解决该问题，并提出计划。Escalate the issue to upper management to resolve the prob.and suggest a plan.

E.说服客户将第二个里程碑保持原样，不要对之作出变更。Convince the customer to leave the second milestone in place and not change it.

知识点：PMP新模考（二）

参考答案：AB

解析：需要提前交付，一方面从交付价值层面要了解哪些是需要的，另一方面需要知道哪些可以提前。所以AB选项都正确。