项目管理专业人士资格认证（PMP）题库（1459题）

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在一个项目接近完成时，客户请求增加在已批准项目范围以外的额外功能。客户表示如果没有该功能，将不会提供项目验收。项目经理下一步应该做什么？
When a project is nearing completion, the client requests additional features that are not included in the scope of the approved project. The customer stated that without this feature, project acceptance will not be provided. What should the project manager do next?

A.与项目发起人讨论客户的需求，并请求获得他们的批准 Discuss the client's needs with the project sponsor and request their approval

B.要求客户遵循已批准的工作说明书(SOW)并避免变更 Require customers to follow approved work instructions (sow) and avoid changes

C.分析增加新功能的影响，并仅在不影响进度计划时将其包含在内 Analyze the impact of adding new features and include them only if they do not affect the schedule

D.收集有关该功能的更多信息，并向变更控制委员会(CCB)提交变更请求 Collect more information about the feature and submit a change request to the Change Control Board (CCB)

知识点：PMP新模考（二）

参考答案：D

解析：知识点出处：PMBOK 6th 页码：P166章节：5.5.3.3变更请求对已经完成但未通过正式验收的可交付成果及其未通过验收的原因，应该记录在案。可能需要针对这些可交付成果提出变更请求，开展缺陷补救。客户不验收，只能进一步了解，再提交变更。