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项目经理B临时替换休探亲假的项目经理A,在一次每周进度会议期间,项目经理B发现两名团队成员对可交付成果的质量存在冲突,项目经理B审查质量管理计划,发现未明确定义质量标准,难以轻松衡量质量。项目经理B应该做什么?
Project manager B temporarily replaced project manager A who was on vacation. During a weekly progress meeting, project manager B found that two team members had conflicts with the quality of deliverable. Project manager B reviewed the quality management plan and found that it was not clearly defined quality standards make it difficult to measure quality easily. What should Project Manager B do?
A.与两位团队成员交谈以尝试解决争议 Talk to two team members to try to resolve the dispute
B.等待项目经理A回来,然后再指出问题 Wait for project manager a to come back before pointing out the problem
C.保持质量标准,因为这将使可交付成果获得更多的批准 Maintain quality standards, as this will lead to more approval of deliverable
D.签发变更请求,以更新质量管理计划 Issue a change request to update the quality management plan
参考答案:D
解析:知识点出处: PMBOK 6th 页码:P306 章节:8.3.3.4 变更请求: 如果控制质量过程期间出现了可能影响项目管理计划任何组成部分或项目文件的变更,项目经理应提交变更请求,且应该通过实施整体变更控制过程对变更请求进行审查和处理。 质量不能没标准,发现漏了,要通过变更流程补进去。