项目管理专业人士资格认证（PMP）题库（1459题）

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一名项目经理被委任到正在执行的工程项目上。刚上任不久，他发现负责与客户沟通的玛丽经常抱怨客户对报告太挑剔，经常要求她对报告返工。项目经理应该首先做什么？
A project manager is appointed to a project under construction. Shortly after assuming this position, he finds that Mary, a member who is responsible for communicating with clients, often complains that a client is too picky about the report and often asks her to revise. What should the project manager do in the first place?

A.对玛丽进行报告编写技能的培训 To provide a training of report writing for Mary

B.向客户了解不满和要求 To know the dissatisfaction and requirements from the customer

C.告诉客户不要太挑剔 To tell the customer not to be too picky

D.让更能干的团队成员替代玛丽编写报告 To replace Mary with more capable member to write the report

知识点：PMP新模考（二）

参考答案：B

解析：知识点出处：PMBOK 6th 页码：P534 章节：13.4.2.4 反馈和演示：反馈用于确保发送给干系人的信息被接收和理解，演示为干系人提供清晰的信息。 先了解客户对报告不满意的的原因，再收集相关需求。