项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理把发起人的指示函件通过电子邮件转发给了异地的团队成员，该团队成员收到该邮件后及时发送了邮件回执，并开始采取行动。然而项目经理到项目上去检查时，对项目团队成员的工作非常不满意，坚持说他曲解了邮件的内容。这可能是沟通中哪个环节出了问题？
The project manager has forwarded the instructions issued from the sponsor to a team member in other place by email. Upon the receipt of the email, the team member sends the receipt and takes action. But when the project manager inspects the project site, he is very dissatisfied with the work and insists that such member has misunderstood the email. Which part of the communication may cause this problem?

A.项目经理编码错误 Project manager makes a coding error

B.不应该采取电子邮件来传递信息 He shouldnt have transmitted the information by email

C.缺乏信息反馈 Lack of information feedback

D.没有及时告知收到信息 Failure of promptly notifying that such information has been already received

知识点：PMP新模考（二）

参考答案：C

解析：知识点出处：PMBOK 6th 页码：P372 章节：10.1.2.4 作为沟通过程的一部分，发送方负责信息的传递，确保信息的清晰性和完整性，并确认信息已被正确理解；接收方负责确保完整地接收信息，正确地理解信息，并需要告知已收到或作出适当的回应。 要正确地理解信息并做出适当的回应。