项目管理专业人士资格认证（PMP）题库（1459题）

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敏捷项目进入第三次迭代。尽管团队坚持遵循敏捷最佳实践，但Scrum主管还是觉得团队动态存在问题。每个团队成员都独立工作，在Scrum活动中，团队成员之间不开放，避免冲突。团队目前在Tuckman开发模型的哪个阶段运行，Scrum主管可以做些什么来帮助团队进入下一个阶段？
An agile project enters its third iteration. Even though the team diligently adheres to agile best practices, the scrum master feels that there is something wrong with the team dynamics. Each team member works independently, and during scrum events, the team members are not open to one another and avoid conflict. In what stage of the Tuckman development model does the team currently operate, and what can the scrum master do to help the team to move onto the next stage?

A.震荡阶段；Scrum主管需要帮助团队在冲突中找到方向，实现高绩效 Storming; the scrum master needs to help the team navigate the conflict towards high performance.

B.规范阶段；Scrum主管需要帮助团队将不健康和低效的冲突放在一边 Norming; the scrum master needs to help the team put conflict aside as unhealthy and nonproductive

C.成熟阶段；Scrum主管需要确保冲突得到缓解，以便让团队成员继续工作 Performing; the scrum master needs to ensure conflict is mitigated to keep the team members on task.

D.形成阶段；Scrum主管需要帮助团队认识到冲突是具生产力且有必要的 Forming; the scrum master needs to help the team acknowledge that conflict is productive and necessary.

知识点：PMP新模考（二）

参考答案：D

解析：知识点出处： PMBOK 6th   页码：P338 章节：9.4 形成阶段：冲突低，信任低 震荡阶段：冲突高，信任低 规范阶段：冲突高，建立信任 成熟阶段：冲突低，信任高 团队成员避免冲突，相互独立，说明不信任对方，但是没有冲突，说明还在形成阶段。