项目管理专业人士资格认证（PMP）题库（1459题）

---

在项目执行阶段，两个团队成员在技术和人际关系层面与团队内的其他团队成员发生冲突。项目经理应该首先采取哪两项行动来解决这个冲突？（选择两个）
During a project's execution phase, two team members are having conflicts with other team members within the team on technical and interpersonal levels.  Which two actions should the project manager take first to address this conflict? (Choose two)

A.要求人力资源(HR)在其升级并影响团队绩效之前进行干预。 Ask human resources (HR) to intervene before it escalates and affects the team's performance.

B.安排与无法有效合作的团队成员单独会面。 Arrange individual meetings with the team members who cannot work together effectively.

C.在团队会议上解决冲突，让整个团队参与并找到解决方案。 Address the conflict during team meetings for the entire team to participate and find solutions.

D.在受影响的团队成员之间使用直接、协作的方法尽早讨论冲突。 Discuss the conflict early among the affected team members using a direct, collaborative approach.

E.计划在冲刺后解决团队成员的冲突，专注于实现目标。 Plan to resolve the team members' conflicts after the sprint and focus on achieving the goal.

知识点：PMP新模考（三）

参考答案：BD

解析：项目经理必须尽快解决冲突，因为冲突会升级并影响团队绩效。项目经理应直接与参与冲突的团队成员讨论冲突，以了解他们的观点和冲突的原因，选B和D。