项目管理专业人士资格认证（PMP）题库（1459题）

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在项目收尾过程中，项目经理了解到，一项可交付成果未达到客户期望，项目经理该怎么做？During the closing process,the project manager learns that one deliverable is not meeting customer expectations.How should the project manager proceed?

A.让客户提出包含这些信息的变更请求，以便分析和提供解决方案。Ask the customer to issue a change request with the information to analyze and provide a solution.

B.联系项目发起人，寻求其在与客户就结束项目谈判中提供帮助。Contact the project sponsor and ask for help in negotiating the closing of the project with the customer.

C.与客户开会，商定使双方满意的可交付成果的范围。Meet with the customer to reach agreement on the scope of the deliverable that will satisfy both parties.

D.先审视可交付成果方面的需求，查看客户审批标准，然后相应地开展工作。Review the deliverable requirements,check the customer approval criteria,and proceed accordingly.

知识点：PMP新模考（三）

参考答案：D

解析：未达成期望有可能存在多种情况，有可能是没有达到最初的要求，也有可能是客户有新的需求，这两者之后的策略是不同的。交付物未达到客户预期，因此要对验收标准与交付物对比找偏差，再做后续工作。故D选项比较合适。