项目管理专业人士资格认证（PMP）题库（1459题）

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在项目规划期间，两位职能经理对某项可交付成果的关键特征持有不同意见，项目经理发现，这两位职能经理的需求相互抵触，而且他们也不想会面来寻求解决方案。这一情况已上报至发起人，发起人要求与他们开会讨论。项目经理应采取什么样的策略解决会议中可能会出现的冲突？Two functional managers disagree on key features of one deliverable during the planning of a project.The project manager discovers that each manager included requirements that contradict each other.The functional managers do not want to meet with each other to find a solution.This situation has been escalated to the sponsor who requests a meeting with them.What strategy should the project manager use to resolve this conflict in the meeting?

A.向两位职能经理说明，这两项要求中只有其中的一项需求可以得到执行，然后提交变更请求。Explain to the managers that only one of the two requirements can be implemented,and submit a change request.

B.让两位职能经理解释为什么他们的各项需求必须得到实施，并在考虑成本与效益后做出决定。Request that the managers explain why each requirement must be implemented and decide by considering the cost and benefits.

C.确保这两位职能经理都理解相关需求，并寻求最能满足此可交付成果的解决方案。Ensure that both managers understand the requirements and search for a solution that best satisfies this deliverable.

D.向这两位职能经理解释正在考虑在项目中实施这些相互抵触的需求。Explain to the managers that the contradicting requirements are being considered for implementation in the project.

知识点：PMP新模考（三）

参考答案：C

解析：《PMBOK》第6版527页，13.3.2.3-人际关系与团队技能-冲突管理。两位相关方的需求之间产生了冲突，要寻求合适的解决办法，考察大家对冲突管理办法的掌握，所以选项C正确。选项A，不是建立在对问题的分析评估上做出的决策。选项B，积极倾听双方的意见是正确的，但是只考虑成本效益分析错误。选项D，未经分析直接采纳，错误。