项目管理专业人士资格认证（PMP）题库（1459题）

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一位项目相关方抱怨说，他们没有收到进度中规定的重要交付。负责可交付物的团队成员解释说，他们给相关方发了一封电子邮件，通知他们可交付物不能按时交付。项目经理应该做些什么来避免这种情况？
A project stakeholder complained that they did not receive an important delivery that was stated in the schedule.  The team member responsible for this deliverable explained that they sent an email to the stakeholder, advising them that the deliverable would not be delivered on time. What should the project manager have done to avoid this situation?

A.确保团队成员没有直接与项目相关方沟通。 Ensured that the team member did not communicate directly with the project stakeholder.

B.确认相关方已知晓交货延迟。 Confirmed that the stakeholder was made aware of the delivery delay.

C.告诉团队成员将未完成的可交付物发送给相关方，并在稍后完成。 Told the team member to send the unfinished deliverable to the stakeholder and finalize it later.

D.直接与相关方沟通交货延迟问题。 Communicated with the stakeholder directly regarding the delivery delay.

知识点：PMP新模考（三）

参考答案：B

解析：选B,作为项目经理，重要的是确保与干系人进行有效沟通，以避免误解和错过最后期限。在这种情况下，项目经理应该确认干系人已经知道交付延迟，如果没有，则采取适当的行动将此告知干系人。