项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理观察到，两个团队成员在会议上公开争吵。为了推动他们的想法，每个团队成员都单独与发起人直接对话，并在没有通知项目经理或其他团队成员的情况下做出决定。项目经理应该采取哪两个行动？(选择两项）The project manager observed that two team members were openly bickering in the meeting. To advance their ideas, each team member individually speaks directly to the sponsor and makes decisions without informing the project manager or other team members. Which two actions should the project manager take? (Choose two)

A.直接与他们的经理讨论这种行为，要求他们纠正这种行为。Discuss this behavior directly with their manager and ask them to correct it.

B.与每个团队成员一起解决该行为问题。Work with each team member to resolve the behavior.

C.要求团队成员自己解决这个问题。Ask team members to figure this out on their own.

D.与其他项目经理讨论这种情况并征求意见。Discuss the situation with other project managers and seek input.

E.在下次会议上重申基本规则，确保所有团队成员都清楚这些规则。Reiterate ground rules at your next meeting, making sure all team members are aware of them.

知识点：PMP冲刺题

参考答案：BE

解析：《PMBOK》第6版348页，9.5.2.1-冲突管理 选项A，项目所需资源进入项目组后，管理责任就转移给了项目经理，项目经理应优先主动解决问题。选项B，采取公开面对的方式来应对冲突，是正确的处理策略。选项C，采用了撤退的策略，一方面问题得不到解决，另外一方面也与项目经理的职责相违背。选项D，没有提到其他项目经理且项目经理应优先主动解决问题。排除。选项E，提前约定基本规则，是正确的决策。