项目管理专业人士资格认证（PMP）题库（1459题）

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在一次绩效考核后，一个团队成员找到项目经理，要求得到反馈。项目经理认为这个团队成员是一个积极的团队成员，而且一般都能按时完成工作，尽管他有一两次工作迟到。该团队成员对年度绩效评估中没有更好的信息表示沮丧。项目经理应该怎么做才能避免这种挫折感的出现？After a performance review, a team member approaches the project manager and asks for feedback. The project manager mentions anecdotal information about this team member being a positive team player and generally getting their work done on time, even though they have been late with work once or twice. The team member expresses frustration at not having better information included in the annual performance review. What should the project manager do to prevent this frustration going forward?

A.要求人力资源（HR）部门提供为这个项目定义的关键绩效指标（KPls）。Request the human resource (HR) department to provide the key performance indicators (KPls) that were defined for this project.

B.设定团队绩效目标，并解释团队如何获得相同的绩效分数。Set team performance goals and explain how the team receives the same performance scores.

C.审查该团队成员的关键绩效指标（KPls），并提醒该团队成员这些指标是如何确定的。Review the key performance indicators (KPIs) for this team member and remind the team member how they are determined.

D.为团队成员提供速度跟踪工具，并解释团队成员如何看到和跟踪绩效。Provide the team member with velocity tracking tools and explain how the team member can see and track performance.

知识点：PMP冲刺题

参考答案：C

解析：团队成员因绩效问题沮丧，项目经理有责任提供反馈，并说明详细情况，帮助他们在未来改进绩效，选C。