项目管理专业人士资格认证（PMP）题库（1459题）

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两个分布在不同地方的团队在同一个项目上。相比A团队，客户更偏爱B团队。因为B团队和客户在同一个国家/地区。A团队向项目经理表示感到焦虑，缺乏动力，并指责另一个团队把功劳都揽去了。项目经理应该怎么做？Two teams in different places on the same project. Customers prefer Team B over Team A. Because Team B and the customer are in the same country. Team A expressed anxiety and lack of motivation to the project manager and accused the other team of taking all the credit. What should a project manager do?

A.与两个团队讨论目前的情况，促进合作。Discuss the current situation with both teams and promote collaboration.

B.与团队A讨论目前的情况，缓解团队A的情绪。Discuss the current situation with Team A to ease the emotions of team A.

C.解释说，客户偏爱另外一个团队是因为他们在同一个地区。Explain that the client prefers the other team because they are in the same region.

D.将工作交给团队B进行执行，因为客户更倾向于团队。Give the work to Team B to perform, because the customer prefers the team.

知识点：PMP冲刺题

参考答案：A

解析：PMBOK 6th，9.5.2.1-人际关系与团队技能-冲突管理，P349。“合作/解决问题”可以带来双赢局面。题干场景描述了A团队和B团队之间发生了冲突，那么项目经理应该优先考虑“合作”的解决方式，促进双赢。