项目管理专业人士资格认证（PMP）题库（1459题）

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项目经理正在管理一个程序中的两个集成项目。一个关键的集成点未对齐，这已经导致了延迟。团队的一位集成主管是这个集成领域的主题专家（SME）。另一个团队的集成主管不是SME，但他的级别更高，而且在项目上工作的时间更长。两个团队的主管都在彼此指责。项目经理应该首先做什么来解决这个问题？A project manager is managing two integrated projects in a program. A key integration point is misaligned, which has resulted in delays. One of the team's integration leads is a subject matter expert (SME) in this integration area. The other team's integration lead is not a SME but is more senior and has worked on the project longer Both team leads are blaming each other. What should the project manager do first to resolve this situation?

A.将问题的解决分配给在项目上工作时间更长的资深集成主管。Assign the resolution of the issue to the senior integration lead who has worked on the project longer.

B.与两位集成主管会面，了解根本原因并确定解决方案。Meet with both integration leads to understand the root cause and determine a resolution.

C.将问题升级到制定集成计划的程序架构师。Escalate the issue to the program architect who developed the integration plan.

D.将问题的解决分配给是主题专家的集成主管。Assign the resolution of this issue to the integration lead who is a SME.

知识点：PMP冲刺题

参考答案：B

解析：PMBOK 6th，13.3.2.3-人际关系与团队技能-冲突管理，P527。解决冲突的最佳方式是合作/解决，B选项最佳。