项目管理专业人士资格认证（PMP）题库（1459题）

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供应商项目经理和团队正在整个组织中实施软件解决方案。在销售过程中不在场的客户干系人要求团队实现超出范围的需求，而不给项目增加额外的成本。项目经理下一步应该做什么？ A vendor project manager and team are implementing a software solution across the organization. A customer stakeholder who was not present during the sales process is demanding that the team implement requirements that are out of scope without adding additional cost to the project. What should the project manager do next?

A.将额外要求的问题升级到行政领导小组。 Escalate the issue of the additional requirements to the executive leadership team.

B.让干系人参考工作说明书（SOW）中的交付规范。 Refer the stakeholder to the delivery specifications in the statement of work (SOW).

C.实施顾客要求的所有要求。 Implement all the requirements the customer has requested.

D.相应调整范围基准和进度基准。 Adjust the scope baseline and schedule baseline accordingly.

知识点：PMP冲刺题

参考答案：B

解析：关键字：“在销售过程中不在场的客户干系人要求团队实现超出范围的需求”，应该首先跟干系人确认是否详细了解过项目范围，若了解之后坚持变更则走变更流程，选B。