项目管理专业人士资格认证（PMP）题库（1459题）

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在一个时间紧迫的施工项目中，主管和技术人员之间发生了误解。误解变成了一个严重的冲突，技术人员向项目经理抱怨他们不能继续在主管手下工作。主管认为技术人员表现不佳才是冲突的原因。项目经理应如何解决这个问题？ In a time-critical construction project, a misunderstanding occurred between the supervisor and the technician. The misunderstanding turned into a major conflict and the technician has complained to the project manager that they cannot continue to work under the supervisor any longer. The supervisor cites the technician's poor performance as the reason for the conflict. How should the project manager resolve the problem?

A.与技术人员和主管使用直接的、协作的方法 Use a direct, collaborative approach with the technician and supervisor

B.为技术人员提供一个即时的培训，以提高他们的技能组合 Provide a just-in-time training to the technician to improve their skill set

C.由于时间紧迫，用另外一个高效资源替换该技术人员 Replace the technician with a high performing resource as time is critical

D.与主管沟通，尝试缓和他们的态度 Talk to the supervisor to tone down their approach and attitude

知识点：PMP冲刺题

参考答案：A

解析：考点：冲突管理 解析：解决冲突的最佳方式是合作/解决，A选项最佳，与技术人员和主管一起讨论这个问题，并共同寻找解决方案。