项目管理专业人士资格认证（PMP）题库（1459题）

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一些正在开发新软件工具的团队成员在公共场所，为正在编码的新功能而争论，而不是完成编码。项目经理应该如何处理这种情况并让团队完成任务？ Some of the team members who are working on a new software tool are in a public space, arguing over a new feature being coded instead of completing the coding. How should the project manager handle this situation and get the team to complete the task?

A.联系人力资源部，告诉他们在公共场所发生了争吵，他们需要立即介入。Contact the human resources (HR) department to tell them there is an argument in a public space and that they need to intervene immediately.

B.在公共空间进行对话，告诉他们对该功能的期望，并建议他们返回工作区。Engage in the conversation in the public space by telling them the expectations of the feature and advise them to return to their workspace.

C.倾听附近地点的争论，了解情况，然后在团队平静时深入了解情况。Listen to the argument from a nearby location to understand the situation, then offer insight into the features when the team is calm.

D.将团队成员带到会议室讨论新功能，并对必要的编码达成共识。Bring the team members to the meeting room to discuss the new feature and to reach a common understanding of the necessary coding.

知识点：PMP冲刺题

参考答案：D

解析：考点：冲突管理 来源：PMBOK6th，9.5.2.1-人际关系与团队技能，冲突管理 解析：冲突升级，项目经理促成达成满意的解决方案，尽量私下解决冲突。D选项符合人域的目标，即识别并解决冲突，并促进协作和沟通。