项目管理专业人士资格认证（PMP）题库（1459题）

---

一个从事IT部署项目的销售人员多次找到项目经理，抱怨他们的加班费被拖欠。项目经理意识到其他团队成员正在领取加班费。项目经理下一步应该做什么？A sales learn working on an IT deployment project approached the project manager on several occasions and complained about nonpayment of their overtime pay. The project manager realized that other team members are receiving their overtime pay. What should the project manager do next?

A.和销售团队讨论一下，找出解决问题的办法。Have a discussion with the sales team to find a solution to the issue.

B.确认原因，并将其作为问题记录。Identify the cause and record it as a problem.

C.指示销售团队与会计部门沟通以解决问题。Direct the sales team to speak with accountin g to resolve the issue.

D.将问题升级给职能经理。Escalate the issue to the functional manager.

知识点：考前必刷题

参考答案：B

解析：PMBOK 6th，4.3.3.3-问题日志，P96。问题日志是一种记录和跟进所有问题的项目文件，可以帮助项目经理有效跟进和管理问题，确保它们得到调查和解决。遇问题先分析，选项B最佳。在寻求解决方案之前，应先了解问题的根本原因，并将问题记录在问题日志中，用于跟踪和管理。