项目管理专业人士资格认证（PMP）题库（1459题）

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一个项目需要安装一个呼叫中心来支持运作，工作日从上午8点工作到下午5点，周末从上午8点工作到晚上12点。项目经理应该做什么？A project requires the installation of a call center to support operations. It is estimated that the call center will need 100 people working on weekdays from 8:00 a.m to 5:00 p.m and weekends from 8:00 a.m to 12:00 p.m. What should the project manager do?

A.与内部员工一起实施呼叫中心，确保按照公司文化开展工作。Implement the call center with internal staff to ensure the work is performed according to the company's culture.

B.与内部50%的人合作，将另外50%的人外包给外部公司。Work with 50% of the people internally and contract the other 50% to an outside company.

C.将分析委托给人力资源部门，以便组织呼叫中心的运营。Delegate the analysis to the human resources (HR) department in order to organize the call center operations.

D.进行备选方案分析，以决定是直接雇人还是与公司签订合同来做这项工作。Conduct an alternative analysis to decide whether to hire people directly or contract with a company to do the job.

知识点：考前必刷题

参考答案：D

解析：项目问题优先内部解决，在项目经理决定是自制还是外购之前，重要的是要进行分析，权衡每种选择的利弊，选D。