项目管理专业人士资格认证（PMP）题库（1459题）

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在跟进交付结果时，一名团队成员向项目经理表达了对于另一名团队成员合作的担忧。这名团队成员表示，另一名团队成员，是一位职能经理，在会议中经常采取防御性和侵略性的态度。项目经理应如何处理这种情况？While following up on a deliverable, a team member expresses concern to the project manager about working with another team member. This team member states that the other team member, who is a functional manager, is often defensive and aggressive during meetings. How should the project manager handle this situation?

A.建议该团队成员忽视那个扰乱团队秩序的成员，只关注工作。Suggest that the team member ignore the disruptive team member and focus only on the work.

B.鼓励两个团队成员尽快会面，解决问题。Encourage both team members to meet as soon as possible and resolve the problem.

C.观察几周的情况，看看那个扰乱团队秩序的成员的态度是否会改变。Observe the situation for a few weeks to see if the attitude of the disruptive team member changes.

D.向人力资源（HR）部门举报扰乱团队秩序的成员。Report the disruptive team member to the human resource (HR) department.

知识点：考前必刷题

参考答案：B

解析：当团队成员有矛盾冲突，先采取自行解决的方式，项目经理可以鼓励团队成员之间的公开对话和理解，以解决他们的问题，B选项最佳。