项目管理专业人士资格认证（PMP）题库（1459题）

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一名敏捷团队成员获得了新工具的认证，然而，这名团队成员抱怨团队的其他成员由于缺乏知识而没有使用该工具。服务型领导者应该如何运用情商来利用这种情况使项目受益？An agile team member received certification on a new tool: however, this team member is complaining that the rest of the team is not using the tool due to lack of knowledge. How should the servant leader apply emotional intelligence to leverage this situation to benefit the project?

A.申请预算来奖励团队成员，这样其他人就会有动力去获得同样的认证。Request budget to reward the team member so others will be motivated to obtain the same certification.

B.将团队成员提升为产品负责人，与客户一起利用新的知识。Promote the team member to product owner to leverage the new knowledge with the clients.

C.为开始在项目中使用新工具的团队成员提供激励。Provide an incentive to team members who begin using the new tool on this project.

D.请团队成员利用其最近获得的知识来开发和向团队提供培训。Ask the team member to use their recently acquired knowledge to develop and provide training to the team.

知识点：考前必刷题

参考答案：D

解析：D选项最佳，该选项允许团队成员与团队的其他成员分享他们新获得的知识，从而鼓励协作学习环境，它还确保团队的其他成员配备了有效使用新工具所需的知识，这可以为整个项目的成功作出贡献。选项C可能会激励团队成员使用该工具，但并不能确保他们拥有有效使用该工具所需的知识或技能。