项目管理专业人士资格认证（PMP）题库（1459题）

---

一位项目经理收到了干系人关于项目进展沟通不畅的反馈。每周向项目管理办公室（PMO）提供状态报告，并遵循标准的沟通管理计划。项目经理应该怎么做？A project manager has received feedback from stakeholders regarding poor communication about project progress. Weekly status reports were provided to the project management office (PMO), and the standard communications management plan was followed. What should the project manager do?

A.对现有沟通方法进行根本原因分析（RCA）。Perform a root cause analysis (RCA) of the existing communication approach.

B.确保所有投诉的干系人都在分发名单上。Ensure that all of the complaining stakeholders are on the distribution list.

C.创建一个实现在线协作工具的变更请求。Create a change request for implementing an online collaboration tool.

D.分发状态报告的硬拷贝（纸质版），并确认消息已被读取。Distribute hard copies of status reports and confirm that messages were read.

知识点：考前必刷题

参考答案：A

解析：A选项最佳，项目经理通过执行根本原因分析，可以确定导致沟通问题的潜在问题，并制定解决这些问题的计划。