项目管理专业人士资格认证（PMP）题库（1459题）

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项目进度落后，超出预算，导致下一个可交付物出现问题。项目经理通知干系人，他们非常关心项目。项目经理应该做些什么来减轻干系人的担忧？A project is behind schedule and over budget, resulting in a problem for the next deliverable. The project manager informs the stakeholders, who are very concerned about the project. What should the project manager do to alleviate the stakeholder s' concerns？

A.发送信息澄清，以便对情况有充分的了解。Send communications for clarification so there is a full understanding about the situation.

B.展示绩效指标，并向干系人建议纠正措施。Demonstrate the performance indexes and recommend corrective actions to the stakeholders.

C.安排一个开工会议，解释项目的问题，并获得批准和支持。Schedule a kick-off session to explain the problems of the project and gain approval and support.

D.与发起人谈话，说明情况，让发起人向干系人解释。Speak with the sponsor and explain the situation so that the sponsor can explain it to the stakeholders.

知识点：考前必刷题

参考答案：B

解析：选项C错误，目前项目不会有启动大会；选项D错误，麻烦发起人；选项AB中选择B是因为有纠正措施，让干系人了解你下一步要做什么，更能减轻担忧，所以比A优。项目经理应向干系人提供有关项目绩效指标（如进度和成本绩效）的信息，以说明当前情况。此外，项目经理应建议纠正措施，以解决导致项目落后于计划和超出预算的问题。这种方法将向干系人展示为使项目重回正轨而采取的步骤，从而有助于缓解他们的担忧。