项目管理专业人士资格认证（PMP）题库（1459题）

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两个团队成员在项目执行过程中存在专业分歧，这种情况影响了双方的表现。尽管项目经理坚持要他们通过谈话来解决分歧，但他们两人都不想通过谈话来解决分歧。项目经理接下来应该使用什么技术？Two team members have had professional differences during the execution of a project, a situation that has impacted the performance of both members. Neither of them has wanted to talk to resolve e their differences, even though the project manager has insisted on it. What technique should the p project manager utilize next?

A.妥协Compromising

B.谈判Negotiating

C.缓和Smoothing

D.强制Forcing

知识点：考前必刷题

参考答案：C

解析：五种解决冲突的方法：撤退/回避、缓和/包容、妥协/调解、强迫/命令、合作/解决。根据题干，团队成员拒绝交谈以解决分歧，缓和策略有助于淡化双方之间的分歧，促进和睦关系，以推动后续解决问题。选项A妥协是双方通过沟通各让一步，选项D一般用在解决紧急问题的时候。