项目管理专业人士资格认证（PMP）题库（1459题）

---

项目经理被分配到一个降落伞开发项目。两个关键的项目资源对于一个需求有分歧。项目经理应该做什么？A project manager is assigned to a parachute development project. Two of the key project resources have a disagreement regarding a requirement. What should the project manager do?

A.参考项目开始时设定的基本规则来帮助解决冲突。Refer to the ground rules that were set at the beginning of the project to help resolve the conflict.

B.将两个资源重新分配到另一个项目以避免冲突。Reassign both of the resources to a different project to avoid conflict.

C.考虑来自有这种情况经验更多的资源的建议。Consider recommendations from a resource who has more experience with this situation.

D.根据项目经理的经验制定行动计划。Define an action plan based on the project manager's experience.

知识点：考前必刷题

参考答案：A

解析：PMBOK 6th，9.1.3.2-团队章程，P319。团队章程是为团队创建团队价值观、共识和工作指南的文件。团队章程可能包括（但不限于）：团队价值观；沟通指南；决策标准和过程；冲突处理过程；会议指南；团队共识。因此，当团队成员之间有意见分歧时，项目经理应首先参考这些基本规则来协助解决冲突。