项目管理专业人士资格认证（PMP）题库（1459题）

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某总承包公司CEO紧急要求项目经理签约两名项目组成员参加某特定培训课程。培训进行到一半时，两名团队成员都抱怨培训难度太大，超出了自己的经验水平，而且材料与任务不匹配。项目经理应该做些什么来防止这种情况发生呢？A CEO of a general contracting company urgently asks the project manager to sign up two project team members to participate in a specific training course. Halfway through the training, both team members complain that the training is too difficult, above their experience level, and that the material does not align with their tasks. What should the project manager have done to prevent this situation?

A.与两名团队成员沟通，培训的目的是提供未来可能对他们有用的材料。Communicated with the two team members that the purpose of the training is to provide material that might be useful to them in the future.

B.立即向人力资源（HR）部门发出请求，用技能更高的候选人替换当前的团队成员。Sent an immediate request to the human resources (HR) department to replace the current team members with higher skilled candidates.

C.观察和评估团队成员的胜任能力和技能，并事先分析培训材料。Observed and assessed the competencies and skills of the team members and analyzed the training material beforehand.

D.按照特定课程计划培训，使两名团队成员达到所需的经验水平。Planned a training to follow the specific course to bring the two team members to the required experience level.

知识点：考前必刷题

参考答案：C

解析：关键词“团队成员都抱怨培训难度太大，材料与任务不匹配”，意味着项目经理在派遣团队成员参加培训之前，未评估他们的能力和需求，分析材料是否适用，所以选项C最佳。选项D，仅仅按照特定课程的计划进行培训，不能解决题干问题。