项目管理专业人士资格认证（PMP）题库（1459题）

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一个项目涉及出口150个包裹给客户。然而，客户只清关了30个包裹。物流经理在2周前向客户提供了详细信息，并建立了每周电话会议，与客户进行有效沟通，但客户一直没有参与电话会议。项目经理该如何处理这种情况？A project involves exporting 150 packages to the customer. However, only 30 packages have been cleared by the customer for shipment. The logistics manager provided details to the customer 2 weeks ago and set up a weekly conference call to effectively communicate with them, but the customer has not been participating in the calls. How should the project manager handle this situation?

A.要求变更合同，将货物装运包括在项目管理计划中。Request a change in the contract to include the shipment in the project management plan.

B.找出问题的根本原因，并讨论客户当前的参与情况。Find the root cause of the issue and discuss the customer's current engagement.

C.通知客户后续的包装不能生产。Inform the customer that subsequent packages cannot be manufactured.

D.向客户请求延期交货日期。Request a delivery date extension from the customer.

知识点：考前必刷题

参考答案：B

解析：根据题干，客户没有清关所有包裹，也没有参与电话会议。人的问题先沟通，首先要了解情况发生原因，然后制定之后避免这种情况发生的策略，选B