项目管理专业人士资格认证（PMP）题库（1459题）

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一个使用混合型方法将当前系统迁移到新的增强系统的项目正在进行。计划是分阶段迁移系统。然而，运营团队抱怨说，他们还没有准备好开始支持新系统。项目经理应该如何有效地处理这种情况？A project using a hybrid approach to migrate from a current system to a new and enhanced system is underway. The plan is to migrate the system in s tages. However, the operations team is complaining that they are not ready to start supporting the new system. How should the project manager effectively approach this situation?

A.建立一个经验教训登记册，包括今后项目的业务小组培训。Create a lessons learned register to include operations team training for future projects.

B.在每一阶段包括项目和运营团队之间的知识转移会议。Include knowledge transfer sessions between the project and operations teams at every stage.

C.改变项目管理计划，增加一个向运营团队进行产品移交的最后阶段。Change the project management plan to add a final stage for product handoff to the operations team.

D.准备详细的文件，在项目结束时与运营团队分享。Prepare detailed documentation to be shared with the operations team during project closure.

知识点：考前必刷题

参考答案：B

解析：关键字“运营团队抱怨说他们还没有准备好开始支持新系统”，所以需要定期给他们做好知识交接工作，所以选择B，定期的知识转移会议提供持续的支持和教育，使运营团队能够跟上新系统的速度。选项A不解决当前问题；选项C更新项目计划需要走变更流程；选项D意味着直到项目结束才会发生知识转移，对于运营团队来说，这可能为时已晚，无法有效地支持新系统。